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SHIPPING INFORMATION
Shipping rates were updated on March 1, 2013. Many of our Standard rates have been reduced! We still can offer competitive rates on all UPS ground and expedited packages even though UPS costs and fuel charges have increased dramatically.
GENERAL INFORMATION
Not only are our prices for strings, books, accessories, etc. competitive with those of much larger companies, but we pride ourselves on the speed with which we process orders. If ordered before 12PM EST on a weekday, most Standard orders for in-stock items (excepting instruments) will normally be shipped out that same day, or the next business day at the latest. Sales and rental instruments may require 3-5 business days to prepare before shipping, though we do our best to ship them out sooner. Standard orders ship via USPS (Post Office) or UPS Ground. We also offer Next Day and Second Day shipping via UPS.
RUSH SHIPPING
Please note that UPS does not deliver on Saturday or Sunday; a UPS Next Day Air order placed on Friday will arrive on Monday, and a 2nd Day Air order placed on Friday will arrive on Tuesday.
Note: Customers in Alaska or Hawaii must request shipping quotes at checkout.
ATTENTION INTERNATIONAL CUSTOMER
Shipping charges only apply to customers inside the continental USA. All other customers will be emailed a shipping cost for the order and Johnson String Instrument will wait for their approval before shipping. If an item is out of stock, your order upon payment approval will be processed and shipped in 1 package once all items are in stock.
RENTER SHIPPING INFORMATION
Instruments usually go out within five business days even during our busy season in autumn, though we do our best to ship them sooner. All orders within the continental US are shipped UPS unless otherwise requested. Those needing specific information about any aspect of shipping are welcome to call us at (800) 359-9351
COMBINATION SALES
If you order other items along with an item with a special shipping rate there will not be two shipping charges. The other items will be shipped along with the "special item" at no extra charge. If you live in the USA and 1 of the items is out of stock, you will not incur an additional shipping charge. We will ship the in-stock items immediately, and ship the backorder at our shipping expense as soon as it is available. If you live outside the USA, your order will ship in 1 package once all items are in stock.
TIMING
Small goods normally go out the same day (if received by 12 p.m. EST) or the next day (received after 12 p.m. EST) and will arrive one or two days later, if in the Northeast U.S., and approximately 5 days to Texas, California, etc. Violins and violas take approximately one week to arrive and cellos approximately ten days.
Defective Items: We will replace defective items or items damaged in shipping; simply give us a call within 30 days of your original order, and we'll send a replacement at no charge. We will usually ask that you return the defective item to us; we can either send a prepaid postage label, or simply reimburse you for your shipping costs when we receive the defective item.
Unhappy With An Item: Items purchased in one of our stores may be returned to the store within 30 days for a refund or exchange. If you purchased an item from us Online or over the phone, you can ship it back within 30 days of purchase for a refund or exchange. (Please see the guidelines below.)
Return your item(s) in original condition with the original packaging and including a copy of the original invoice to the following address:
JSI Returns How Refunds Are Processed:
In-Store Purchases: A cash refund is given for cash purchases under $10.
In-Store Purchases: A refund check is mailed for cash purchases over $10.
Online & In-Store Purchases: A refund check is mailed for all personal check purchases.
Online & In-Store Purchases: A credit refund is issued to the same credit card used for a purchase.
Online & In-Store Purchases: A refund via PayPal for PayPal purchases.
While we try to process refunds as quickly as possible, sometimes it may be a few weeks before your refund appears on your credit card statement. If you have any questions about returns or our return policy, feel free to call (800) 359-9351.
*All returned items must be in original condition, with the original packaging, and including a copy of the original invoice.
*Unfortunately we can not provide a refund or exchange for any string that has been installed on an instrument.
*Returned books and sheet music may be subject to a $1 per item restocking fee, due to the high volume of music sales lost from photocopying.
*When returning items with combination locks, like many Bam France cases, please include the new combination code or reset the lock to "0".
| ORDER AMOUNT | STANDARD |
2 DAY AIR |
NEXT DAY |
|---|---|---|---|
| All rates are to the Continental United States. We ship Worldwide. See Details. | |||
| Up to $10.00 | $4.00 |
$18.00 |
$40.00 |
| $10.01 - $20.00 | $3.00 | $18.00 | $40.00 |
| $20.01 - $30.00 | $2.00 |
$20.00 |
$45.00 |
| $30.01 - $40.00 | $1.00 | $25.00 | $50.00 |
| Over $40.00 |
FREE |
$30.00 |
$55.00 |
| ITEM DESCRIPTION | STANDARD |
2 DAY AIR |
NEXT DAY |
|---|---|---|---|
| All rates are to the Continental United States. We ship Worldwide. See Details. | |||
| Folding Sheet Music Stands up to $20.00 | $10.00 |
$30.00 |
$60.00 |
| Folding Sheet Music Stands over $20.00 | $5.00 |
$30.00 |
$60.00 |
| Orchestra Sheet Music Stands | $5.00 |
$65.00 |
$100.00 |
| Instrument Stands | $5.00 |
$40.00 |
$80.00 |
| Benches & Chairs | $5.00 |
$65.00 |
$100.00 |
| Small Cello Stools | |||
| Violin & Viola Hard Cases | $5.00 |
$80.00 |
$125.00 |
| Violin & Viola Soft Bags & Covers | $5.00 | $30.00 | $60.00 |
| Cello Hard Cases | $5.00 |
$300.00 |
$430.00 |
| Cello Soft Bags | $5.00 |
$80.00 |
$125.00 |
| Cello Flight Cover | $5.00 |
$400.00 |
$550.00 |
| Bass Soft Bags | $5.00 | $160.00 | $210.00 |
| Guitar, Mandolin & Banjo Hard Cases | $5.00 | $160.00 | $210.00 |
| Bow Cases | See Small Goods | See Small Goods | See Small Goods |
| INSTRUMENT - BOW | STANDARD |
2 DAY AIR |
NEXT DAY |
|---|---|---|---|
| All rates are to the Continental United States. We ship Worldwide. See Details. | |||
| Violins & Violas - All | $5.00 |
$80.00 |
$125.00 |
| Cellos - All | $5.00 |
$300.00 |
$430.00 |
| Basses - Acoustic | FREE |
N/A |
N/A |
| Basses - Electric | $5.00 |
$300.00 |
$430.00 |
| Guitars, Mandolins, & Banjos | $5.00 | $160.00 | $210.00 |
| Bows - All | |||
| INSTRUMENT - BOW | STANDARD |
2 DAY AIR |
NEXT DAY |
|---|---|---|---|
| All rates are to the Continental United States. Please contact us for other destinations. | |||
| Violins & Violas | $15.00 |
$80.00 |
$125.00 |
| Cellos: 1/10 - 1/8 | $30.00 |
$160.00 |
$210.00 |
| Cellos: 1/4 - 4/4 | $45.00 |
$300.00 |
$430.00 |
| Basses |
N/A |
N/A |
N/A |
| Guitars, Mandolins, & Banjos | N/A | N/A | N/A |
| Electric Instruments - All | N/A | N/A | N/A |
| Bow Rentals |
$8.00 |
$25.00 |
$50.00 |
| Bow Trials | $10.00 |
$30.00 |
$60.00 |
| Bows - Fiberglass & "Student" | N/A |
N/A |
N/A |
| COMBINATION SALES | THE CHARGE WILL BE | ||
|---|---|---|---|
| All rates are to the Continental United States. We ship Worldwide. See Details. | |||
| Small Goods / Instrument | Instrument charge | ||
| Small Goods / Item with Special Rate | Item with special rate charge* | ||
Please email or call us if you have questions: (800) 359-9351.
